TO ALL EHD CUSTOMERS:
Please note the following opening, ordering and delivery times for EHD this Christmas:
The Sunbury, Amesbury and Fonthill warehouses and offices will be closed from 1.00pm on Friday 23rd December and will re-open on Wednesday 28th, Thursday 29th and Friday 30th December, from 8am - 3pm for processing.
COLLECTIONS can be made from each warehouse on Thursday 29th December, for orders placed up to 12:00 noon on Wednesday 28th. As usual, please specify which warehouse you wish to collect from and who will be collecting.
Please instruct your couriers to come in to collect on Thursday 29th only.
We will be offering a delivery service into London on Friday 30th December (see below). All warehouses will then be closed on Monday January 2nd and will reopen on Tuesday January 3rd, 2023 for a normal full day.
For deliveries into London before Christmas, the deadline for receipt of orders is 1.00pm (Sunbury) and 12 noon (Fonthill and Amesbury) on Wednesday 21st December. These will be delivered on Thursday 22nd.
We will be offering a limited service into London on Friday 23rd December, for emergency orders, placed by 12.00 noon on Thursday 22nd.
Orders required for delivery on Friday 30th December must be sent through on Wednesday 28th or by 10.00am on Thursday 29th. Please specify that delivery is required on the Friday, otherwise, it may be scheduled for Tuesday 3rd January 2023.
The 30th will be the only delivery day into London, between Christmas and the New Year.
Orders for delivery into London on Tuesday 3rd January must be sent through by 12.00 noon on Friday 30th December.
For pallet deliveries across the rest of the UK, the deadline for receipt of orders is 12.00 noon on Tuesday 20th December. These will be delivered on Thursday 22nd. Orders can be placed on Wednesday 21st For delivery on Thursday 22ND but these will be charged as a next day service delivery and cannot be guaranteed. If the delivery requires a book-in, the deadline is Monday 19th.
The pallet networks are closed between Christmas and New Year so there will be no deliveries made during these three days.
Any orders received after these deadlines cannot be guaranteed for delivery before Christmas.
Please be aware that the outside couriers we use have a huge increase in workload during the weeks leading up to Christmas. Therefore, next day / 48 hour deliveries may not always be possible and we cannot guarantee them during this period. We advise you to place orders as early as possible for deliveries outside of London.
When placing your orders, please give clear instructions or requests. Also, if a delivery can be made any time over a few days, please state this on your order as this may help us in our scheduling.
EHD's own transport will also have a huge increase in workload during these weeks. Sometimes, we have to sub-contract some EHD deliveries out to one of our couriers, depending on volumes on any particular day.
With the current driver shortages and increases in volumes over the Christmas period, these couriers are not always available. Therefore, EHD reserve the right to deliver some orders on 48 hours, rather than 24.
However, we hope that this will not be necessary and will do our best, as always, to complete London deliveries on the next day service.
As you are aware, we do not offer or guarantee timed deliveries into London throughout the year but if a time window is requested, we do our best to schedule around it. With the increased levels of activity, this will be even more difficult to achieve during these weeks, so please be aware of this as well.
Whilst we will endeavour to continue our policy to help our customers as best we can, please help us by ordering as early and clearly as possible during this very busy period for us all.
Please ensure that all relevant staff are made aware of the above.
Wishing you all a very busy, prosperous and safe Christmas and New Year from the EHD team.